Privacy Policy

How Walk With Nature collects, uses and protects your personal information.

1. Introduction

1.1 At Walk With Nature, we respect your privacy and understand the importance of handling your personal information responsibly.

1.2 This Privacy Policy explains our practices relating to the collection, use, disclosure, retention and protection of your personal data in accordance with our obligations pursuant to the Personal Data Protection Act 2012 of Singapore ("PDPA").

1.3 This Privacy Policy should be read together with our Website Disclaimer and any other notices that we may make available from time to time in relation to your personal information.

2. Scope of this Privacy Policy

2.1 This Privacy Policy applies to personal information collected by Walk With Nature when you interact with us through:

(a) our Website;
(b) online enquiry forms;
(c) email, telephone and other communications with us;
(d) enquiries regarding our services;
(e) consultations and services provided by Walk With Nature;
(f) newsletter subscriptions; and
(g) any other interactions you may have with us.

2.2 Our Website may contain links to third-party websites for your convenience. Those websites operate independently from Walk With Nature and have their own privacy policies. We encourage you to review their privacy policies before providing them with your personal information, as we are not responsible for their privacy practices or content.

3. Our Commitment to Privacy

3.1 When you choose to contact us and choose to share information relating to your health and wellbeing, we ask that you provide only the information reasonably necessary for us to respond to your enquiry or provide our services.

4. The Personal Information We Collect

4.1 The personal information we collect depends on the nature of your interaction with us and the information you choose to provide.

4.2 We may collect:

(a) Identity and contact information – your name, telephone number, email address and mailing address;
(b) Enquiry and consultation information – information relevant to your enquiry or consultation, including information relating to your symptoms, lifestyle, previous diagnoses (where relevant), medications, laboratory reports, wellness goals or other personal circumstances; and
(c) Website and device information - when you visit our website, certain information may be collected automatically, including your IP address, device information, pages visited, and date and time of access.

5. How We Collect Your Personal Information

5.1 We generally collect personal information directly from you when you:

(a) access or submit an enquiry through our Website;
(b) contact us by email, telephone or other means;
(c) enquire about our services;
(d) attend a consultation;
(e) voluntarily provide information during your interactions with us;
(f) subscribe to our newsletter or other communications;
(g) register for our events; or
(h) otherwise communicate with us.

5.2 In some circumstances, and with your knowledge or where otherwise permitted by law, we may also receive information that you ask us to consider in connection with your enquiry or consultation, including laboratory reports or other relevant information that you choose to provide or authorise others to provide on your behalf.

5.3 If you provide us with personal information relating to another individual, you are responsible for ensuring that you have that person's authority or consent to do so and that they understand their personal information has been provided to us.

6. How We Use Your Personal Information

6.1 We may collect, use and disclose your personal information for purposes including:

(a) responding to your enquiries and communicating with you;
(b) scheduling and administering consultations;
(c) understanding your needs and providing our services;
(d) maintaining records relating to your enquiries, consultations and our services;
(e) issuing invoices and processing payments;
(f) sending newsletters, educational content and practice updates where you have requested or agreed to receive them;
(g) maintaining, operating and improving our Website;
(h) improving our services and the information we make available;
(i) managing our day-to-day business operations;
(j) complying with applicable legal or regulatory requirements; and
(k) any other purpose reasonably related to the purposes for which your personal information was collected.

7. Disclosure of Personal Information

7.1 We may disclose your personal information where reasonably necessary to support the operation of our business or to provide our services.

7.2 Depending on the circumstances, your personal information may be disclosed to:

(a) third-party service providers who support the operation of our business or the provision of our services;
(b) laboratories or diagnostic service providers, where you have requested or authorised us to engage them in connection with our services;
(c) another practitioner or healthcare professional, where you have requested or authorised us to share information with them, or where otherwise permitted or required by law;
(d) our professional advisers, including accountants, auditors and legal advisers; and
(e) government authorities, regulators or other persons where disclosure is required or authorised by law.

7.3 Where we engage third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they process personal information only for the purposes for which it has been disclosed and maintain appropriate safeguards to protect it.

8. Protection of Personal Information

8.1 While no method of transmitting or storing information can be guaranteed to be completely secure, we are committed to taking reasonable measures to protect the personal information entrusted to us.

8.2 These measures may include:

(a) password-protected systems;
(b) secure cloud storage;
(c) limiting access to authorised individuals only;
(d) de-identification of supervision case discussions; and
(e) secure disposal of records when no longer required.

9. Retention of Personal Information

9.1 We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, to comply with applicable legal or regulatory requirements, or to resolve disputes.

9.2 When personal information is no longer reasonably required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with our internal policies and applicable law.

10. Cookies and Website Analytics

10.1 Our Website may use cookies and similar technologies to support the operation of the Website, improve your browsing experience and better understand how visitors use our Website.

10.2 These technologies may collect information such as your browser type, device information, IP address, pages visited and the time spent on our Website. This information helps us understand how visitors use our Website so that we can maintain, improve and secure it.

10.3 Most web browsers allow you to manage, block or disable cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of our website.

11. Where We Send Your Data

11.1 We may send your personal data outside of Singapore, as part of our business operations or to provide our services to you.

11.2 Where personal data is transferred outside of Singapore, we will take appropriate steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA.

12. Your Rights

12.1 Subject to the PDPA, you may request to:

(a) access personal data that we hold about you, and information about the ways in which such personal data was used or disclosed during the year preceding your request;
(b) correct personal data that is inaccurate or incomplete;
(c) withdraw your consent to our collection, use or disclosure of your personal data, where applicable; or
(d) enquire about our policies and practices relating to the management of personal data.

12.2 Before responding to your request, we may ask you to provide sufficient information to verify your identity.

12.3 We will consider and endeavour to respond to your request within 30 days of receiving your written request. If we are unable to respond within 30 days after receiving your request, we will inform you in writing of the time by which we expect to respond.

12.4 If you withdraw your consent to our collection, use or disclosure of personal data that is reasonably necessary for us to provide a service or fulfil a contractual obligation to you, we may not be able to provide or continue providing that service or fulfil that obligation. In such circumstances, we may suspend or terminate the affected service in accordance with our agreement with you and applicable law.

12.5 Withdrawal of consent does not affect any rights, obligations or liabilities arising before the withdrawal took effect, or our right to continue collecting, using or disclosing personal data where permitted or required under applicable law.

13. Contacting Us

13.1 If you have any questions about this Privacy Policy, wish to access or correct your personal data, withdraw your consent, or have any concerns regarding how we handle your personal information, please contact us using the contact details published on our Website or write to our Data Protection Officer directly at:

Data Protection Officer
WalkWithNature.Inc Pte Ltd
Email: dpo@walkwithnature.org

14. Changes to this Privacy Policy

14.1 We may update this Privacy Policy from time to time to reflect changes to our Website, our services, our business practices or applicable laws.

14.2 Any updated version of this Privacy Policy will be published on our Website and your continued access of our Website and/or our services constitutes your agreement to the latest version of this Policy.

Last Updated: Sept. 06, 2026

WalkWithNature.Inc Pte Ltd